Frequently Asked Questions

We take about 2-7 business days to create our cut & sew products.Then you should add shipping times on top of that. The production and shipping speed depends on the product type and destination.

Shipping costs are calculated at checkout based on the destination and weight of the order.

Absolutely! Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.

We currently ship within the UK and Europe only. At this time, we do not offer international shipping outside these regions.

We offer a 30-day return policy for all unworn items with original tags attached. Items must be in their original condition. Sale items are final sale and cannot be returned.

To initiate a return, log into your account and select the order you wish to return. Follow the prompts to generate a return label. Pack the items securely and drop off at your nearest shipping location.

Once we receive your return, please allow 5-7 business days for us to process it. Refunds will be credited to your original payment method within 3-5 business days after processing.

Yes! You can exchange items for a different size within 30 days of purchase. Simply initiate a return and place a new order for the correct size. We recommend placing the new order right away to ensure availability.

Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size charts for the best fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Most of our products are true to size, but fit can vary by style and brand. Check the product description for specific fit notes, and refer to our size guide for accurate measurements.

We use a variety of high-quality materials including organic cotton, sustainable bamboo, recycled polyester, and premium blends. Material composition is listed on each product page.

Care instructions are provided on each garment's label and on the product page. Generally, we recommend washing in cold water, avoiding bleach, and tumble drying on low heat to extend the life of your clothing.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers.

Yes! We partner with Afterpay and Klarna to offer buy-now-pay-later options. You can split your purchase into 4 interest-free payments at checkout.

Only one discount code can be applied per order. However, discount codes can usually be combined with free shipping promotions.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and access exclusive member benefits.

Click on "Forgot Password" on the login page and enter your email address. You'll receive a link to reset your password within a few minutes.

You can reach us via email at [email protected] or through our contact form. We typically respond within 24-48 hours and read every message personally.

Yes! Our RisePulse Rewards program lets you earn points on every purchase. Points can be redeemed for discounts on future orders. Sign up for a free account to start earning!